DELIVERY INFORMATION

UK Delivery – from £3.99+VAT

We use Royal Mail and trackable service for all our UK parcels. You will receive the tracking information via email if you provide us with the correct email address. They will always try to give you a time slot for delivery, but this is not guaranteed. Orders after 11am may not be dispatched on the same day, and definitely not after 1pm. Likewise if you order on a weekend your order will not be dispatched until Monday.

International Delivery – from £15.99

We use Fedex International Delivery service for all our international parcels. You will receive the tracking information via email and or text if you provide us with the correct email address and telephone number.

We ship your order with the correct and necessary information for it to clear customs on the border. We are not responsible for any charges of import tax etc, so please check with your own customs before ordering. If you reject your parcel due to refusing to pay the tax then the parcel will be destroyed and we will not issue a refund.

DAMAGE & LOSS:

MISSU always packs and posts your items with the greatest of care. Once the parcel is dispatched, unfortunately it is then not our responsibility. Any damage complaints must be reported to the courier, we can provide you with a contact number and your parcel’s tracking number if needed.